Supply chain customer relationship management - research paper

Take National DCP for example. As their CIO shares in this video , this $2 billion supply-chain management company prides itself on delivering expertise in sourcing, purchasing and distribution, delivering holistic business solutions to more than 8,900 Dunkin Donuts franchisees in 51 countries. By moving their data to the cloud with the help of SAP, DCP has streamlined its service calls with a 360-degree view of customer information. The result: real-time order history reports, service ticketing and customer interaction that enable quicker customer service. Dealing with different franchisees and addressing each one’s unique needs. Makes it easier for IT teams to run the solutions they have. Simplifies procurement process (automate what used to be a laborious task). Touches every aspect of the business – fewer interfaces and more visibility between departments.

Supply chain customer relationship management - research paper

supply chain customer relationship management - research paper

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supply chain customer relationship management - research papersupply chain customer relationship management - research papersupply chain customer relationship management - research papersupply chain customer relationship management - research paper